Mercari item arrived damaged.

I recently sold a very expensive power tool (retails for over 2k) and it arrived to my buyer damaged. The delivery was set up through Mercari UPS where they box and package the item My buyer requested a return and Mercari obliged. I received the 200$ shipping insurance money- but this was a 1k dollar piece of equipment.. is there anyway for me ...That box you used looks like the large flat rate box 12.25" x 12.25" x 6", a PS4's longest side is over 11" you're supposed to leave 2" for padding. If your package was overweight, they will deny on that too because it looks like the label was for 5 pounds and a PS4 is heavier than that. Mercari has multiple valid reasons to deny your insurance ...Let's say you purchased a pair of shoes on Mercari for $50, but when they arrived, they were not as described and had significant damage. You open a return request, and the seller approves the return. You ship the shoes back to the seller at a cost of $10 for return shipping. ... - If the item is damaged during shipping, you can open a ...61K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…

Absolutely. Mercari was founded in 2013. eBay was founded in 1995. eBay has a massive buyer/seller community and a much larger audience than Mercari. eBay has just been around way longer. eBay also offers a physical phone number to call if you run into issues. My personal experience: I've been selling off and on eBay since 2010 and eBay is just ...Mercari accepted my request for return, and the package has been delivered back to the seller yesterday at around 3:00PM, and on the listing page it says "wait 24 hours for the seller to receive the return" ... its already been over 24 hours, and I am still waiting for my refund, anybody else had to wait longer?

Item arrived broken . BUYING I bought an anime figure from Mercari and it arrived broken. The seller packed it really well, so I assume it was just a shipping issue. I'm gonna try and fix it, but my question is about returns. Is there any way to be compensated for receiving a broken item? I'd like to just fix it but I paid $40 for it.So I had my very first sale on Mercari about a week ago! Buyer received the item today ( 2 lamps). They messaged me saying one arrived broken. I also…

Damaged in shipping claim. I sold a gaming PC for $440+$30 in shipping. Was set to get $396 after Mercari takes their cut. I shipped out the item USPS in the original box which is well packed. The buyer says that the front Acrylic clear panel was damaged or cracked and wanted a refund.Item damaged in transit, help! As the title states, I was shipping a fragile item that arrived broken. The seller has not rated me yet luckily, she very kindly (but sadly) messaged me and told me it arrived broken. ... protection by stating that the item was packaged well and showing all the protection you shipped it with in their damage claim ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Buyer claims $800 item is damaged SELLING My buyer is requesting a refund of a coat because it was wet and the package was wet. The postal service said it was delivered 2 days before she decided to request a refund. My theory is she left it ...Product arrived damaged help . Hello, this is my first time receiving a product and package damaged and I was wondering what I should do first. Do I first contact Mercari, the seller, or fedex, the shipping service used? ... I tried clicking on the "issue with item" button on the mercari app but I can't find any option that's about a ...I would contact Mercari while the item is in route. I received a notification that my item was eligible to be canceled because UPS did not update the tracking for days. I contacted Mercari and submitted a copy of the shipping receipt. Mercari stopped the cancelation. If you used the USPS, there would be no tracking updates on the card mailer ...

The buyer reported that it arrived damaged and almost immediately Mercari refunded all their money and aren't requiring them to return the 2 undamaged items. I messaged them and they just keep saying that since the one item was too damaged to return that they're sticking with their judgement.

Buyer returned item late. So I sold an item and the buyer received it. He stated that he wanted a return because the figure had a gap in its arm. So the buyer was given about 7-8 days to return it. They didn't return it in time so Mercari competed the transaction and I got paid. Then the buyer messaged me with a tracking # and it's being ...

Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.Ask them to cancel and repurchase with correct address chosen. If the buyer lives near their old address, they can request that their item be held at the post office and they can pick it up instead of having it delivered. DO NOT SHIP even after 3 days. No can do. correct address must be on file w/mercari.Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. ... Damaged in Transit. For items damaged in transit, support requests must be filed within 3 ...An item I sold to someone got damaged in transit and they requested a return on it. Mercari is claiming that I did not follow their shipping guidelines even though I followed them precisely (certain amount of bubble wrap and everything), as well as the item being over the marked weight on the label (I used the label that was given to me for the specific item since it said they had the weight ...The seller only had 2 photos listed (the item photoshopped? like a vector border). It was marked as new and with NO defects. I padid $60 + $18 shipping for it. Item arrives and I open it to see there is a cosmetic design defect on the mug (it has a face on it and underneath the mouth was like a cosmetic scratch/defect) not shown in the photo ...I recently purchased an item on Mercari for $80 and although the seller says they shipped the item, when it arrived at my local ups, they messaged me saying the box was empty. ... File a damaged in transit claim with Mercari support. It's obvious that ups has a now opened, damaged box missing it's in original contents and they have acknowledged it.

Reply. tomahawkward • 2 yr. ago. Yeah! I just put a random number and it worked. Thanks. 2. Reply. BoringNameGoesHere • 2 yr. ago. When it asks for a tracking number, just select Usps and type in any random number like 1234, click submit, and it …Item damaged in transit by USPS, arrived to buyer with a note saying USPS damaged it, Mercari claiming i am at fault due to insufficient packaging SELLING I’m looking to go on Twitter to talk to a real repas suggested by many users here; what else should I have to prove my claim other than the buyers pictures, screenshots of our conversation ...Mercari is your marketplace. It's the perfect place to go to declutter or find your new look. Letting go has never felt so good - it's almost as good as finding your new favorite thing. And we're here to help. Our team is always trying to find new ways to make exchanging items even easier. This means at-home pickups, same-day delivery ...Buyer claims item was damaged during transit. Selling Question. My buyer received the item and the item was damaged during transit. I contact Mercari to make a shipping claim and they told me to tell the buyer to contact Mercari. The only contact option she has on the app is to request for a refund. Is this what she needs to do or how does she ...Insurance is to protect the seller, not the buyer. You need to file a claim and ask the buyer to save the packaging as USPS may need them to bring it to their local post office for an inspection. If the item arrived damaged, then the buyer is entitled to a refund regardless of what returns policy you've selected. 11. Bobthecatking.Make sure your sealed envelope is: Weight: Under your label’s weight limit. Length: Between 5 and 11 1⁄2 inches. Width: Between 3 1⁄2 and 6 1⁄8 inches. Thickness: Up to 1⁄4 inch – with no lumps. No bubble mailers, cardboard, or plastic packaging – the envelope should be flexible. Max shipping protection is $20.

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Buyer claims $800 item is damaged SELLING My buyer is requesting a refund of a coat because it was wet and the package was wet. The postal service said it was delivered 2 days before she decided to request a refund. My theory is she left it ...5,107 total complaints in the last 3 years. 1,711 complaints closed in the last 12 months. View customer complaints of Mercari, Inc, BBB helps resolve disputes with the services or products a ...

66K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... ADMIN MOD Broken item . BUYING An item I bought arrived broken, how do I handle this? I went to I have an issue but didn't see anything for damaged/broken items. Am I SOL? Share Add a Comment. Be the first to comment Nobody's responded to ...An item I sold to someone got damaged in transit and they requested a return on it. Mercari is claiming that I did not follow their shipping guidelines even though I followed them precisely (certain amount of bubble wrap and everything), as well as the item being over the marked weight on the label (I used the label that was given to me for the specific item since it said they had the weight ...Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.We would like to show you a description here but the site won’t allow us.Think about it logically for how damaged the box was and how minor the damage to the item was, considering that the shipping box was completely destroyed the item would have far more extensive damage if it was packaged improperly." But in my case the shipping box looked like it got ran over and the packaged item had a very minor dent in the corner.It's not necessarily lost, it's just not updating. What you need to do is start a missing package report with usps. That normally shakes it loose. Also let your buyer know that you're keeping tabs on it. If your package truly does get lost and is never seen again, and you have a Mercari/ USPS label, Mercari will take care of it.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Buyer claims $800 item is damaged SELLING My buyer is requesting a refund of a coat because it was wet and the package was wet. The postal service said it was delivered 2 days before she decided to request a refund. My theory is she left it ...

Anyway, Mercari reviewed the disputed transaction for 4 fucking days and then sided with the buyer citing "insufficient packaging" on my behalf. I am PISSED. I have made over 300 sales on Mercari and NEVER had an item arrive broken - in fact most of my ratings include comments from buyers about how well I packed their item.

makingchanges21. MOD. Seller: Damaged item claim. SELLING. I tissue wrapped a boxed beer stein and placed lots bubble wrap around it in the shipping box. Customer received it 2 days later and stated it was damaged. Mercari notified me that they will review the customer’s photos and determine whether or not I’ll be compensated.

So, pretty much I ordered an gaming console from a seller on Mercari & they shipped via UPS. When the package arrived it was damaged badly and to make things worse seller didn’t put any padding or protection on console in a box 5x the size of the console. Posted by u/Alchemical_Fae - 10 votes and 7 commentsMercari "Prohibited Items" support issue. Thought you guys would like this bit of info. Recently I bought what was supposed to be a genuine copy of Conkers for 64 on mercari for $40. When I received the game it was a reproduction. For those who know this market, the visible difference is unmistakable. The real back label is usually light ...Mercari may not return damaged items deemed as hazardous during transit. The package must be dropped off and scanned by the correct carrier. Your Mercari account must be in good standing. Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Shipping protection claims may take up to 2 weeks to ...Item damaged in transit by USPS, arrived to buyer with a note saying USPS damaged it, Mercari claiming i am at fault due to insufficient packaging SELLING I’m looking to go on Twitter to talk to a real repas suggested by many users here; what else should I have to prove my claim other than the buyers pictures, screenshots of our conversation ...1 Share. Sort by: No-Cartoonist8495. • 2 yr. ago. So first make sure you do NOT rate the purchase or you won’t get your money back. There should be an option for you to file a …Sort by: mchurchw1. • 3 yr. ago. It's on her to contact Mercari. The rating timer begins when the tracking says delivered, and if she does nothing, 3 days later it'll autorate and you'll get your money. 21. NeopolitanApologist. • 3 yr. ago. Also the item was $14.Damaged in shipping claim. I sold a gaming PC for $440+$30 in shipping. Was set to get $396 after Mercari takes their cut. I shipped out the item USPS in the original box which is well packed. The buyer says that the front Acrylic clear panel was damaged or cracked and wanted a refund.Mercari refused paying me for damaged item . I sold a set of two glass faceted lotus candle Holders I wrapped and boxed very well. The buyer said they were damaged Mercari says for Her to return to me because the item was not wrapped properly and that it was minimal damage today I got the return and they are smashed and the box looked like it ...Need more details such as the dimensions and weight of the box. If you stood in line and got a actual acceptance scan with the weight at drop off, you should be good. But if it was something super light, then its back to a he said she said situation. Mercari supposedly does not accept video as evidence but who knows. 5.Some items on our site are shipped and sold directly from the sellers. If the damaged item was shipped and sold directly from the seller, you will see the option to "Contact the Seller" on the Order Details page. Contacting the seller will result in a faster resolution, as Macy's cannot process returns or exchanges for these items.Location of This Business. Palo Alto, CA 94306-0178. BBB File Opened: 10/3/2014. Years in Business: 10. Business Started: 2/18/2014. Business Started Locally:

If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Offer a ...Man that really sucks but the other two items were brand new and undamaged. The buyer reported that it arrived damaged and almost immediately Mercari refunded all their money and aren't requiring them to return the 2 undamaged items. I messaged them and they just keep saying that since the one item was too damaged to return that they're ...1- Return Guarantee: Let's say a buyer decides they're not entirely thrilled with the item they received. It happens. Mercari's seller protection offers a return guarantee, so you're not left high and dry. If a return request is filed and approved, Mercari will facilitate the return process, sparing you the hassle.Instagram:https://instagram. cynthia brazelton agefake amiibo cardsstauffers middletownkubotacreditusa account login I had a buyer say their item arrived damaged. I'm not sure what they did, but Mercari refunded them AND released my funds. ... There's a price threshhold (I think $10) and if the item is below that, Mercari just refunds on their dime. Seller keeps the money, buyer keeps the item. Reply reply [deleted] ...Mercari’s zero-fee policy broadens its appeal to sellers with varied inventories, contrasting sharply with Poshmark, which targets fashion and lifestyle enthusiasts with a 20% fee on items over $15 and $2.95 for those below. Mercari is versatile, offering a wide marketplace without additional costs. ecomm direct govbrenham memorial funeral home Purchase Protection means that you can request a refund if: You didn't receive your order. The product arrived damaged or different than described on the listing (example: the condition isn't accurate). The seller didn't follow their stated refund policy. The purchase was unauthorized. failed to create session terraria This is my first time as a seller that an item arrived damaged-I sold the buyer a mermaid doll and though I wrapped it in plenty of bubble wrap it arrived with the tail broken. They're being really understanding about this and I've just contacted Mercari regarding damage during transit as have they-will they be able to get refunded that way?As a business owner or someone who frequently ships items, it is important to understand the different types of packaging boxes offered by FedEx. Choosing the right packaging box c...